ALTERNATIVE DISPUTE RESOLUTION
In compliance with Article 18 of Law 144/2105, consumers wishing to receive information concerning alternative dispute resolution should contact Dietmed via e-mail, at dietmed@dietmed.pt, or the Alternative Dispute Resolution (ADR) Centre for Consumer Disputes:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
(Portuguese National Centre for Consumer Dispute Information and Arbitration)
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
(Nova University of Lisbon Law School – Campolide Campus)
1099-032 Lisboa
www.arbitragemdeconsumo.org
For additional information, visit the Consumers Portal at
www.consumidor.pt.
ONLINE DISPUTE RESOLUTION
The European Commission has created the ODR platform in order to promote and facilitate the alternative resolution of disputes between consumers and traders concerning online sales agreements or services, i.e. situations where traders or their agents offer goods or services on a website or through any other electronic means, which are ordered or subscribed to by consumers through the same channels.
For additional information, visit the European Online Dispute Resolution Platform website:
https://webgate.ec.europa.eu/
I - YOUR PRIVACY
The security of all data you entrust us with and the protection of your privacy are of the utmost importance to Dietmed.
In strict compliance with the General Data Protection Regulation, DIETMED – PRODUTOS DIETÉTICOS E MEDICINAIS, S.A. intends, through its Privacy Polity, to inform you of how and for which purposes your personal data will be processed.
Data gathering, storage, processing, transmission and deletion are required to meet a series of stringent technical and security criteria, for the ultimate purpose of ensuring the security and protection of your personal data.
II - DATA PROCESSOR
The data processor is Dietmed - Produtos Dietéticos e Medicinais, Lda., with head office at Edifício Verde - Queimadas, Sernada, 3505-330 VISEU, Telephone: (+351) 232 930 020, Fax: (+351) 232 930 029, E-mail: dietmed@dietmed.pt.
Any questions or issues related to personal data should be forwarded to the data processor.
III - WHAT IS CLASSED AS PERSONAL DATA
Personal data is any information relating to the identity of a given subject or through which a subject may be identified, directly or indirectly, namely their name, identification document number, location data, electronic identifiers or any specific item(s) relating to their physical, physiological, genetic, mental, economic, cultural, religious or social identity.
Examples of personal data:
- Name
- Identification document number: Identity Card, Taxpayer Identification Number, Driving Licence
- Addresses:
- Physical, such as mailing address
- Electronic: e-mail address, webpage, Facebook page, etc.
- Biometric data – Height, weight, distinguishing physical features
- Genetic data
Parental consent is required for processing personal data pertaining to persons under the age of 16.
IV - DATA COLLECTED
Data collected include the following:
- Name
- Citizen card number
- Taxpayer identification number
- Address
- E-mail address
- Telephone numbers
- Speciality
- Professional association number and Specialty
V - PURPOSES
Personal data will be used for the following purposes:
- Provision of services and products traded (according to an agreement signed by both parties);
- Transaction Management (in order to ensure compliance with legal and tax requirements);
- Marketing Campaigns and Institutional Communications (if authorised).
VI - PROTECTION MEASURES
We adopt adequate technical and organisational measures in order to ensure data security, according to the nature and scope of data and the context and purposes of data processing, as well as potential risks to the rights and freedoms of individuals, namely the following:
- Dynamic measures - reviewed and updated as required;
- Technical and organisational measures, such as pseudonymisation, during processing method definition and data processing;
- By default, only the required data for any specific purpose will be processed.
VII - PERSONAL DATA RETENTION
Personal data are only stored for the length of time strictly required for the aforementioned purposes or in order to ensure compliance with legal requirements.
Following the aforementioned period, personal data will be anonymised or destroyed/deleted in a secure manner.
VIII - SHARING OF PERSONAL DATA
Your personal data may be disclosed to subcontractors should this prove absolutely necessary for ensuring the provision of the service(s) contracted.
However, data will only be disclosed if we are able to ensure that the parties involved adopt adequate security measures.
We may be obliged to disclose your personal data to authorities or third parties, whenever required by law, in which case we will have limited control over the use and processing of your data.
Only subcontractors or other third parties whose involvement is required in order to ensure the provision of the service(s) contracted will be authorised to access your personal data, namely the following:
- Nutritionists;
- Logistics and transport companies.
IX - EXERCISING OF YOUR RIGHTS
You have the following rights concerning your personal data:
- Access;
- Correction;
- Deletion;
- Imposing data processing limitations;
- Opposing data processing;
- Requesting data portability.
To exercise any of the rights listed above, visit the company’s premises or contact the person responsible for data processing.
Additionally, you have the right to withdraw or change the terms of your authorisation concerning use of your personal data by Dietmed.
You will not be allowed to exercise the aforementioned rights should your personal data be required to safeguard the public interest, namely for purposes of detection and prevention of criminal activities, or when protected by professional secrecy.
Should you be unsatisfied with the way we use your personal data or with our reply to any request to exercise your rights, you may submit a complaint to the Comissão Nacional de Proteção de Dados – CNPD (Portuguese National Data Protection Commission)
- Address: Rua de São Bento, 148 – 3º, 1200-821 Lisboa
- Telephone: +351 213 928 400
- Fax: +351 213 976 832
- Email: geral@cnpd.pt.
DISCLAIMER
Dietmed has created and maintains this Website for the purpose of centralising and making information pertaining to its activity, products and services available to the general public. Website contents are kept accurate and updated, except in case of technical errors. However, the site contains links to external entities over which Dietmed has no control and for which it is not responsible.
Dietmed seeks to minimise any inconveniences caused by technical errors. However, website data or information may have been created or structured in files or formats where errors may arise. Therefore, Dietmed cannot guarantee that no service interruptions or disruptions will occur as a result of these issues. Dietmed shall not be liable for these errors, whether arising upon viewing of this website or of any external websites linked to this website.
COPYRIGHT
The contents of this website are protected by Copyright, Related Rights and Industrial Property Rights, under the terms of Portuguese and European Union Law, and international conventions, and must only be used under the conditions specified therein. Users are allowed to copy, import and use website information and symbols, at no cost, if expressly authorised by Dietmed, exclusively for personal or public use, provided such contents are not used for lucrative or offensive purposes and that the respective source is always mentioned. The Dietmed logo should be included whenever any website information is displayed on other webpages and the respective link provided.
Regarding links to external websites displayed on the Dietmed website, the authors’ authorisation should be sought or the respective source mentioned, as specified in the statements of the copyright holders involved.
CONFIDENTIALITY STATEMENT
Under the terms of Article 35 of the Constitution of the Republic of Portugal (CRP) and Law 67/98, of 26 October, the Dietmed website does not collect any personal data pertaining to its users. Therefore, users’ privacy is protected at all times. However, users will be identified in case of illegal activity or breach of conduct codes, or if disclosure of their identity is required by means of a judicial decision.
Dietmed commits to adopting all necessary measures to avoiding the loss, misuse or alteration of any data provided by the public.
Should a visitor send a message to Dietmed, their address will not be recorded or disclosed, unless its disclosure is required by means of a judicial decision.
Dietmed may provide online registration forms, information requests or other forms, for several purposes, through this website or by any other means. Filling of such forms involves the provision of personal data, which are automatically processed by Dietmed, Lda. and used under the terms specified therein. Dietmed ensures that all data provided by users for the aforementioned purposes are treated as confidential and adequately protected. If you have any questions concerning the processing of these data, please contact us by e-mail, via the address provided at the bottom of this page.
WARNINGS, CHANGES AND SERVICE DISCONTINUATION
Dietmed might make changes or updates to LEGAL WARNINGS, full or partial, at any time, even if not required by applicable legislation and regulations. All changes and updates will be effective from the respective date of publication on this page. Therefore, you should consult this section of our website on a regular basis, in order to view the updated versions of Legal Warnings.
LEGAL WARNINGS
This website is considered by Dietmed as a public service and the information contained therein as public information. Any attempts to change or upload information, as well as any other actions that may cause damage and/or compromise system integrity, are strictly forbidden and penalties may apply, according to applicable legislation.
If you have any questions or wish to make any comments concerning the information displayed on these pages, or regarding any relevant issues of a non-technical nature, please contact us through the address displayed below.
dietmed@dietmed.pt
COOKIES
Dietmed uses automatic data collection systems, such as cookies.
WHAT ARE COOKIES?
A cookie is a small text file installed by the browser on the hard drive of an Internet user’s device in order to allow collection of available data, namely the respective IP address, operating system, browser type and system administration.
WHAT ARE COOKIES USED FOR?
Cookies are used to analyse website usefulness and interest, as well as determine the number of visits, thus allowing for faster, more efficient navigation and eliminating the need to introduce data repeatedly.
Therefore, cookies help us improve our website and provide a better, more personalised service.
TYPES OF COOKIES USED
Permanent cookies: cookies stored in your device (PC, smartphone or tablet) and used by the browser every time you visit our website.
Session cookies: temporary cookies stored in your browser and erased when you leave our website. The data collected by these cookies are used to analyse Internet traffic trends, allowing us to identify problems and enhance user experience.
PURPOSES OF OUR COOKIES
System Cookies: System cookies are used exclusively by the website system. These cookies allow users to navigate the site, use website features and access secure areas. Without these cookies, users will be unable to use all the services available.
Analytical Cookies: Analytical cookies are used to collect user behaviour data, anonymously and collectively, for statistical analysis, in order to improve website performance. Data collected by analytical cookies are only available to Dietmed and used for the sole purpose of optimising user experience and providing personalised services by tailoring the website to users’ needs and preferences.
Functionality Cookies: Functionality cookies record information about users’ preferences, enabling the website to remember users’ choices and provide a more personalised service.
Third-Party Cookies: Third-party cookies are used by our website for communicating with external service and contents providers.
MANAGING COOKIE PREFERENCES
You can accept, refuse and remove cookies, as well as manage cookies by configuring your browser settings. Select the “options” of “preferences” menu in your browser to change cookie settings.
Nevertheless, disabling cookies can render some of our services unavailable to you, which may affect navigation on our website.
